Privacy Policy

At Pet Smiles Dental Care, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and book our services.

By using our website, https://petsmilesdentalcare.com (the "Website"), you agree to the terms outlined below. If you don’t agree, please don’t use our site or services.

1. Information We Collect

We collect information to provide a smooth, safe, and personalized experience.

Personal Information

When you book an appointment or contact us, we may collect:

• Pet parent name 

• Email address, phone number, and mailing address 

• Pet details (name, breed, and relevant health or dental information) 

Payment Information

When you make a payment, we collect necessary billing details. All payments are processed through secure third-party providers—we do not store your credit card information on our servers.

Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and device details (browser, operating system) 

• Website activity and usage data 

• Cookies to improve performance and user experience 

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments 

• Send confirmations, reminders, and follow-ups 

• Process payments 

• Improve your experience on our website 

• Send service updates or promotions (you can opt out anytime) 

• Run targeted advertising (such as Facebook or Google) using secure data matching 

• Analyze website performance and usage 

• Prevent fraud and comply with legal requirements 

3. How We Share Information

We only share your information when necessary:

• Service Providers: Trusted partners who help us operate (payment processors, scheduling tools, etc.) 

• Legal Requirements: If required by law or to protect our business 

• Business Changes: In the event of a merger, sale, or transfer of assets 

We do not sell your personal information.

4. Cookies & Tracking

We use cookies to improve your experience and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We take security seriously. Your information is protected using industry-standard measures, including:

• SSL encryption 

• Secure systems and restricted access 

6. Data Retention

We keep your information only as long as necessary to:

• Provide services 

• Meet legal, accounting, or reporting requirements 

7. Your Rights

You have control over your information. You can:

• Request access, updates, or deletion of your data 

• Opt out of marketing communications at any time 

To make a request, contact us directly.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18. If we become aware of such data, we will delete it promptly.

9. Third-Party Links

Our website may include links to other websites. We’re not responsible for their privacy practices—review their policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected with an updated “Last Updated” date.